English

Terms and Conditions

Warehouse address for the return of goods:

Decobella - IMM/Frisbo

Building 3, Księcia Ziemowita 53

03-885 Warsaw

Poland

 

The operator of the shop is:

DECOBELLA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Registered office:

ALEJA JANA PAWŁA II 27

00-867 WARSAW

Poland

ID no. 0000913459

VAT ID: PL 5272965257

e-mail address: info@decobella.eu

 

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

If the goods you have received are faulty, please write to info@decobella.eu first and we will deal with your problem as soon as possible.

In order to exercise your right of withdrawal, you must send us

(Company:

DECOBELLA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Registered office:

ALEJA JANA PAWŁA II 27,

00-867 WARSAW

Poland

ID no. 0000913459

VAT ID: PL 5272965257

e-mail address: info@decobella.eu

)

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The customer shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Nutrients and tailor-made products

 

Model withdrawal form

(If you wish to cancel the contract, please complete and return this form).

- To company: 

DECOBELLA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Registered office:

ALEJA JANA PAWŁA II 27,

00-867 WARSAW

Poland

ID no. 0000913459

VAT ID: PL 5272965257

e-mail address: info@decobella.eu

)

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

 


(*) Delete where inapplicable.

 


Special instructions

If you finance this contract by means of a loan and revoke it later, you are also no longer bound by the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall enter into our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.

 

 

 

 


 

General Terms and Conditions

 

Scope of application

The following General Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or self-employed professional activity.

The following shall apply to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

Contracting party, conclusion of contract, correction options

The contract of sale is concluded with DECOBELLA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

Contract language, storage of contract text

The language(s) available for the conclusion of the contract: English.

We store the text of the contract and send you the order data and our General Terms and Conditions in text form. You can view the contract text in our customer login.

Terms of delivery

Shipping costs may be incurred in addition to the stated product prices. You will find more detailed information on shipping costs in the offers.

We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.

We do not deliver to packing stations.

Payment

The following payment methods are available in our shop:

Prepayment

If you choose payment in advance, we will send you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card

When you place your order, you enter your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

Credit card via Stripe.com

In cooperation with the online provider Stripe, we offer you the credit card as a payment option. When you place your order, you provide your credit card details and we assign our claim to Stripe. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically immediately after receipt of the goods and your card will be charged by Stripe.

PayPal

During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimise yourself with your access data and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Google Pay

In order to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions during the ordering process.

Right of withdrawal

You are entitled to the statutory right of cancellation as described in the cancellation policy.

Retention of title

The goods remain our property until full payment has been received.

For entrepreneurs, the following shall apply in addition: We shall retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves insofar as you do not meet your payment obligations.

Warranty and guarantees

The statutory law on liability for defects shall apply. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: Smartsupp

Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

 

 

 

Company: 

DECOBELLA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Registered office:

ALEJA JANA PAWŁA II 27,

00-867 WARSAW

Poland

ID no. 0000913459

VAT ID: PL 5272965257

e-mail address: info@decobella.eu

The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Privacy policy

Germany

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.